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Books > Subjects > Business & Money > Processes & Infrastructure > Customer Relations

Buyer Personas, Revised and Expanded: Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business
R 1,459
Buyer Personas, Revised and Expanded: Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business

Loose Leaf for Customer Service: Skills for Success
R 4,104
Loose Leaf for Customer Service: Skills for Success

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
R 1,128
No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits

Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
R 1,224
Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers
R 1,058
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
R 746
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers
R 733
The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
R 794
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

Zingerman's Guide to Giving Great Service
R 1,544
Zingerman's Guide to Giving Great Service

Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients
R 784
Beyond Referrals: How to Use the Perpetual Revenue System to Convert Referrals into High-Value Clients

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