The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Strategic Storytelling: How to Create Persuasive Business Presentations
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
Innovation Thinking Methods for the Modern Entrepreneur: Disciplines of thought that can help you rethink industries and unlock 10x better solutions