Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Hiltons: The True Story of an American Dynasty
Four Seasons: The Story of a Business Philosophy
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
The Success System That Never Fails
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Winning through Intimidation: How to Be the Victor, Not the Victim, in Business and in Life
The Rebel Allocator