Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

R 807

or 4 x payments of R201.75 with Payflex

Availability: Currently in Stock

Delivery: 10-20 working days

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Country	USA
Brand	Disney
Manufacturer	Disney Editions
Binding	Hardcover
ItemPartNumber	9781423145844FBA
Color	White
ReleaseDate	2011-11-08
UnitCount	1
Format	Illustrated
UPCs	884595518405
EANs	9781423145844

You might also like...

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Volume 1)

Setting the Table: The Transforming Power of Hospitality in Business

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service