Behind the Screen: Content Moderation in the Shadows of Social

Description Specifications
Description
Behind the Screen: Content Moderation in the Shadows of Social Media

An eye-opening look at the invisible workers who protect us from seeing humanityâ€™s worst on todayâ€™s commercial internet
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Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive materialâ€”sometimes thousands of items per day.
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Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people â€œbehind the screenâ€ offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.
Specifications
Country USA
Brand Yale University Press
Manufacturer Yale University Press
Binding Hardcover
ItemPartNumber 9 b-w illus.
ReleaseDate 2019-06-25
UnitCount 1
EANs 9780300235883

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Country	USA
Brand	Yale University Press
Manufacturer	Yale University Press
Binding	Hardcover
ItemPartNumber	9 b-w illus.
ReleaseDate	2019-06-25
UnitCount	1
EANs	9780300235883

Behind the Screen: Content Moderation in the Shadows of Social Media

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