As with all our products, this is a top quality gift that we are proud to sell; if you should feel that it doesn't meet your own standards or requirements we are happy to offer a full refund (sorry, we are unable to refund P&P costs) provided that the goods are returned undamaged and in their original packaging, within 10 days of purchase. (You will be required to pay the return postage, & obtain a proof of posting.) Remember the hardest problem for us to solve is the one we don't know about!