Donna Kienzler shares the same vision for the book and research philosophy as Kitty. She uses a student-friendly writing style and strong design element to hold student€s attention. The ninth edition of Business and Administrative Communication by Donna Kienzler is a true leader in the business communication field. Beyond covering the broad scope of topics in both oral and written business communication, Locker€s text uses a student-friendly writing style and strong design element to hold student€s attention. Real-world examples and real business applications underscore the relevance and importance of the material presented to the classroom experience and to the students€ careers. The 9th edition also conveys the best possible advice to students through its research base; the author€s reputation as a contributor to this field of study lends an even greater element of €œteachability€ and relevance to this market-leading title. If schools stress critical thinking and professional development, show them this book.