Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)

Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design (Interactive Technologies)

Innovating for People Handbook of Human-Centered Design Methods

Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions

Usability Engineering

About Face: The Essentials of Interaction Design

Applications of Social Research Methods to Questions in Information and Library Science

The Design of Everyday Things: Revised and Expanded Edition

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

The Design of Everyday Things

The UX Book: Process and Guidelines for Ensuring a Quality User Experience