Customer Service Training 101: Quick and Easy Techniques That

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as â€œuninformed,â€ â€œrude,â€ â€œhot-tempered,â€ â€œuncaringâ€? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:â€¢ Creating positive first impressionsâ€¢ Speaking and writing effectivelyâ€¢ Listening attentivelyâ€¢ Identifying needsâ€¢ Making customers feel valuedâ€¢ Confidently handling customer complaintsâ€¢ And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before itâ€™s too late.
Country USA
Brand Amacom
Manufacturer AMACOM
Binding Paperback
ItemPartNumber 3TWDDA002C2U
ReleaseDate 2017-12-14
UnitCount 1
EANs 9780814438916

Country	USA
Brand	Amacom
Manufacturer	AMACOM
Binding	Paperback
ItemPartNumber	3TWDDA002C2U
ReleaseDate	2017-12-14
UnitCount	1
EANs	9780814438916

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customers who purchased this also purchased....