Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

How to Motivate Every Employee: 24 Proven Tactics to Spark Productivity in the Workplace (The McGraw-Hill Professional Education Series)

Getting Organized at Work: 24 Lessons to Set Goals, Establish Priorities, and Manage Your Time (The McGraw-Hill Professional Education Series)

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work