Delivering Knock Your Socks Off Service (Knock Your Socks Off

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Who wouldâ€™ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: â€¢ Exceeding customer needs and expectations â€¢ Determining the right times to bend or break the rules â€¢ Becoming fantastic fixers and powerful problem-solvers â€¢ Using the RATER factors to wow your customers â€¢ Understanding cultural and generational differences â€¢ Becoming a listening post â€¢ Coping effectively with â€œcustomers from hellâ€ With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.
Country USA
Manufacturer AMACOM
Binding Kindle Edition
ReleaseDate 2011-10-29
Format Kindle eBook

Country	USA
Manufacturer	AMACOM
Binding	Kindle Edition
ReleaseDate	2011-10-29
Format	Kindle eBook

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

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