Difficult Conversations (HBR 20-Minute Manager Series): Craft

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

You have to talk with a colleague about a fraught situation, but youâ€™re worried that theyâ€™ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way thatâ€™s constructiveÂ—not combative. Difficult Conversations walks you through:

Â• Uncovering the root cause of friction
Â• Maintaining a positive mind-set
Â• Untangling the problem together
Â• Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executivesÂ—from the most trusted source in business. Also available as an ebook.
Country USA
Manufacturer Harvard Business Review Press
Binding Kindle Edition
ReleaseDate 2016-01-26
Format Kindle eBook

Country	USA
Manufacturer	Harvard Business Review Press
Binding	Kindle Edition
ReleaseDate	2016-01-26
Format	Kindle eBook

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution