Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
Leadership lessons from the iconic brand you can use to drive Disney-style success
In helping Walt Disney create “The Happiest Place on Earth,†Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.
Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.
Country | USA |
Manufacturer | McGraw Hill |
Binding | Kindle Edition |
ReleaseDate | 2013-03-29 |
Format | Kindle eBook |