Employee Training & Development (Irwin Management)
Passing your ITIL Foundation Exam (Best Management Practice)
ITIL Foundation Exam Study Guide
ITIL For Beginners: The Complete Beginner's Guide To ITIL
Information Technology Project Management
Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner
ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management (IT Service Management, ITIL, ITIL v3)
Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine