The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
M: Management
The Heart of Change Field Guide: Tools And Tactics for Leading Change in Your Organization
Hard Landing
Grounded: Frank Lorenzo and the Destruction of Eastern Airlines
HBR's 10 Must Reads on Change Management (including featured article “Leading Change,” by John P. Kotter)
Skygods: The Fall of Pan Am
NUTS!: Southwest Airlines' Crazy Recipe for Business and Personal Success
Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success
Hard Landing: The Epic Contest for Power and Profits That Plunged the Airlines into Chaos