Grievance Guide, 11th Edition

Learn how to effectively resolve management-employee disputes — at the settlement stage and during arbitration — by becoming familiar with the criteria and prior arbitration rulings that arbitrators use in resolving grievance issues.

The easy-to-use Grievance Guide uses real-life arbitration cases to illustrate the factors arbitrators consider when ruling on management-employee disputes. The updated and revised Eleventh Edition features:

--a new chapter on e-mail and general workplace technology issues; --rulings in evolving areas such as family and medical leave; and --coverage of many other issues, from absenteeism, dishonesty, and drug/alcohol use and testing, to sexual harassment, strikes, and workplace violence. The editors give you a complete picture, topic by topic, of the precedents and guidelines neutrals are using today to address grievance issues. Helpful overviews of the many topics covered in the guide and citations to the full text of the arbitration cases help you to understand and properly handle numerous types of grievable issues.

Grievance Guide brings you—in a single, easy-to-use handbook—all the most important labor arbitration decisions that have been collected, digested, and expanded upon in BNA’s Human Resources Library, the complete, must-have web and CD resource for HR professionals.