Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
It's Not Rocket Science: 4 Simple Strategies for Mastering the Art of Execution
TKO Management!: Ten Knockout Strategies for Becoming the Manager Your People Deserve
TKO Hiring!: Ten Knockout Strategies for Recruiting, Interviewing, and Hiring Great People
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results