ITIL Foundation Handbook - Pocketbook: 2011

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Aligned with the ITIL 2011 publications and syllabus.
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.
Describes the key principles and practices of IT service management.
References relevant sections of the core publications.