The CIO Paradox: Battling the Contradictions of IT Leadership
The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.
Through the use of Key Performance Indicators (KPIs), ITIL® measures the effectiveness of an IT organization by analyzing data related to performance, issues, process improvement, and progress. Given its framework structure, one of the key strengths of ITIL® is its ability to be adapted and modified to fit the unique structure and needs of an organization. By not prescribing a specific set of rules, the dynamic nature of ITIL® affords the ability to be scalable and flexible within an organization.
Country | USA |
Author | ClydeBank Technology |
Binding | Audible Audio Edition |
Format | Unabridged |
IsAdultProduct | |
Label | ClydeBank Media LLC |
Manufacturer | ClydeBank Media LLC |
PublicationDate | 2015-09-24 |
Publisher | ClydeBank Media LLC |
Studio | ClydeBank Media LLC |
ReleaseDate | 0000-00-00 |