Infinite Possibility: Creating Customer Value on the Digital Frontier

The Experience Economy, Updated Edition

Liminal Thinking: Create the Change You Want by Changing the Way You Think

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Monetizing Innovation: How Smart Companies Design the Product Around the Price

The User's Journey: Storymapping Products That People Love

Platform Revolution: How Networked Markets Are Transforming the Economy--and How to Make Them Work for You

The Art of Opportunity: How to Build Growth and Ventures Through Strategic Innovation and Visual Thinking

Strategic Storytelling: How to Create Persuasive Business Presentations

Matchmakers: The New Economics of Multisided Platforms

Authenticity: What Consumers Really Want