Inside the Magic Kingdom : Seven Keys to Disney's Success

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Think Like Jesus

Christian Worldview: A Student's Guide (Reclaiming the Christian Intellectual Tradition)