Very few people in the world enter their working years with the goal of obtaining a position in institutional effectiveness. Let’s face it: most people don’t know what institutional effectiveness is until they encounter the concept on the job, in one way or another. Whether you’re a college administrator who has fallen into a role with responsibility for institutional effectiveness for a department, or even your whole institution, or a faculty member asked to document institutional effectiveness of your program, it’s hard to know where to begin.
Much of the literature on institutional effectiveness is written for administrators who already have a good grasp of the concept and simply want to refine or improve their processes. This book is not. When I began working in institutional effectiveness at a small private college almost a decade ago, I found it difficult to figure out what I was supposed to be doing—much less explain my new position to my friends and family. I had been transplanted from the public relations office. I had only worked in higher education for about six months. I was clueless. I looked for resources like this book to help me learn my job, but they were few and far between. After I gained a certain amount of introductory knowledge, there were lots of resources available that I could use to improve, but that introductory knowledge was difficult to gain when I fell into a position that put me in charge of a department that I knew nothing about.
The purpose of this book is to help “newbies†learn the basics of institutional effectiveness, from the rationale for the concept to the basic elements included to the documentation of institutional effectiveness efforts. Chapter one provides an overview of the reasons for institutional effectiveness, including the history and evolution of the concept, as it relates to accreditation, accountability, and improvement. Chapter two provides a brief overview of the major elements required for institutional effectiveness processes. Chapter three explains how to document institutional effectiveness and provides a simple template that you can use at your institution to organize your work, if another mechanism for institutional effectiveness reporting is not already available. The final chapter provides a list of resources that may be helpful to you going forward, after you gain the basic knowledge of institutional effectiveness explained in this volume.
The book is intentionally brief. It is intended to be only an introduction to a topic that could (and does) occupy multiple volumes to cover in great detail. However, I hope that it will be beneficial to you as you begin your work in this very important field of higher education.