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Introduction to the ITIL Service Lifecycle

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Introduction to the ITIL Service Lifecycle

This publication introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Introduces the basic concepts of the ITIL service lifecycle, and its benefits.
Provides a summary of each of the five stages of the lifecycle.
Includes references to the five core publications, providing an essential companion to them.
Includes information on ITIL and cloud computing.
Country USA
Manufacturer The Stationery Office
Binding Paperback
ItemPartNumber 18243200
EANs 9780113313099
ReleaseDate 0000-00-00

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