Mastering Microsoft Dynamics CRM 2016

Key Features

• Harness the full power of Dynamics CRM 2016 through real-world scenarios
• Create efficient client-side applications and customized plugins that work seamlessly across mobile and the Web
• Get to know the best practices from field experience to utilize Dynamics CRM 2016 efficiently

Book Description

Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with the important addition of some exciting features guaranteed to make your life easier with Dynamics CRM.

This book provides comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.

The book starts with a brief overview of the latest features introduced as part of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data, that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM to send out Customer surveys and analyze the feedback and customize Project service automation capabilities for managing project-based sales. You will gain a deep understanding about client-side scripting in Dynamics CRM and learn to create client-side applications using JavaScript. Extending your CRM applications to phones and tablets is described along with using and embedding Power BI dashboards into Dynamics CRM. By the end of this book, you will have mastered creating efficient dashboards using Dynamics CRM.

What you will learn

• Learn the new programming model available with Dynamics CRM for client scripting
• Learn to manage the service division of any organization using entities, processes, and dashboards
• Learn about the XRM framework of Dynamics CRM and leverage its features
• Provide an enhanced mobile and tablet experience using the latest features of Dynamics CRM
• Get an enhanced Dynamics CRM analytics experience with Power BI
• Develop client-side applications using JavaScript and client-side scripting in Dynamics CRM 2016 and WEB API
• How to connect the Dynamics CRM service module to do analytics using POWER BI

About the Author

Deepesh Somani is currently working as a Solution Architect consultant with Spanish Point technologies, Dublin, Ireland. He has great experience working with some of the biggest organizations in the world (such as Storm Technology Ltd) as CRM Consultant, Senior Analyst – CRM for SanDisk, Microsoft as a CRM Technical Consultant . He manages his CRM blogs at

https://dynamicsofdynamicscrm.com.