Computers & Technology

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Not Available / Digital Item

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
â€¢ Defining and building a comprehensive metrics program
â€¢ Metrics that are the most important and how to calculate them
â€¢ How to measure your IT services
â€¢ Tips and suggestions for what to do if inadequate tools and reporting exist
â€¢ Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
â€œA comprehensive guide for building any service management metrics program with all the information you need in one place!â€
â€œNo theory here . . . this gives us real metrics we can easily go after.â€
â€œA fantastic addition to our IT service management solution set!â€

Country	USA
Author	Randy A. Steinberg
Binding	Kindle Edition
EISBN	9781490719443
Format	Kindle eBook
IsAdultProduct
Label	Trafford
Manufacturer	Trafford
NumberOfPages	199
PublicationDate	2013-12-04
Publisher	Trafford
ReleaseDate	2013-12-04
Studio	Trafford

You might also like...

Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Organizing ITSM: TRANSITIONING THE IT ORGANIZATION FROM SILOS TO SERVICES WITH PRACTICAL ORGANIZATIONAL CHANGE

Organizing ITSM: TRANSITIONING THE IT ORGANIZATION FROM SILOS TO SERVICES WITH PRACTICAL ORGANIZATIONAL CHANGE

ITIL For Beginners - The Complete Beginner's Guide To ITIL (ITIL, ITIL Foundation, ITIL Service Operation)

ITIL For Beginners - The Complete Beginner's Guide To ITIL (ITIL, ITIL Foundation, ITIL Service Operation)