Outcomes Over Output: Why customer behavior is the key metric

Outcomes Over Output: Why customer behavior is the key metric for business success

In the old days, when we made physical products, setting project goals wasnâ€™t that hard. But in todayâ€™s service- and software-driven world, â€œdoneâ€ is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on?Mostly, we simply ask teams to build featuresâ€”but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve. Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do.Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team. "Joshâ€™s crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If youâ€™ve ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." - Nick Rockwell, CTO, NY Times
Country USA
Manufacturer Independently published
Binding Paperback
UnitCount 1
EANs 9781091173262
ReleaseDate 0000-00-00

Outcomes Over Output: Why customer behavior is the key metric for business success