Patients Come Second: Leading Change by Changing the Way You

Patients Come Second: Leading Change by Changing the Way You Lead

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctorâ€™s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.

Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employeesâ€™ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.

Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.
Country USA
Manufacturer An Inc. Original
Binding Kindle Edition
ReleaseDate 2013-03-19
Format Kindle eBook

Country	USA
Manufacturer	An Inc. Original
Binding	Kindle Edition
ReleaseDate	2013-03-19
Format	Kindle eBook

Patients Come Second: Leading Change by Changing the Way You Lead

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