Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreementۥand prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
Country | USA |
Brand | McGraw-Hill Education |
Manufacturer | McGraw Hill |
Binding | Paperback |
ItemPartNumber | 9780071756167 |
ReleaseDate | 2011-06-07 |
UnitCount | 1 |
EANs | 9780071756167 |