☰

Business & Money

Management & Leadership

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Sold Out / Out of Stock

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
Country USA
Brand McGraw-Hill Education
Manufacturer McGraw Hill
Binding Paperback
ItemPartNumber 9780071745062
UnitCount 1
EANs 9780071745062
ReleaseDate 0000-00-00

Customers who purchased this also purchased....

nutri-west Total Probiotics 120 Capsules, 2.4 Ounce

nutri-west Total Probiotics 120 Capsules, 2.4 Ounce

Building Knowledge Graphs: A Practitioner's Guide

Building Knowledge Graphs: A Practitioner's Guide

Michael Kors MK6016-305413 Sunglasses SANDESTIN TORTOISE SMOKEY TRANSPAR w/SMOKE GRADIENT 54mm

Michael Kors MK6016-305413 Sunglasses SANDESTIN TORTOISE SMOKEY TRANSPAR w/SMOKE GRADIENT 54mm

Ariel 3in1 Pods Colour & Style - 30 Washes (30)

Ariel 3in1 Pods Colour & Style - 30 Washes (30)

Enema Oversized Silicone Enema Bulb Explosion-Proof Design Clean Anal Silicone Rinse Men and Women

Enema Oversized Silicone Enema Bulb Explosion-Proof Design Clean Anal Silicone Rinse Men and Women

Slipp-Nott Traction Set for Ultimate Grip on The Court (Replacement Mat Included) (Large Base with 75 Sheets Replacement Mat)

Slipp-Nott Traction Set for Ultimate Grip on The Court (Replacement Mat Included) (Large Base with 75 Sheets Replacement Mat)

Organic Triple Active Age Defying Serum with Glycolic Acid+Salicylic Acid+Kojic Acid by Joyal Beauty for Face Skin Clearing Peel Exfoliating. Best for Oily Skin Acne Blackhead Whitehead Pore Dark Spot

Organic Triple Active Age Defying Serum with Glycolic Acid+Salicylic Acid+Kojic Acid by Joyal Beauty for Face Skin Clearing Peel Exfoliating. Best for Oily Skin Acne Blackhead Whitehead Pore Dark Spot

Nebulizing Pure Essential Oil Aromatherapy Diffuser, Premium Home & Professional Use, No Heat, No Water, No Plastic – Dark Radiance by Organic Aromas

Nebulizing Pure Essential Oil Aromatherapy Diffuser, Premium Home & Professional Use, No Heat, No Water, No Plastic – Dark Radiance by Organic Aromas