Power-Up Teams & Tools: For Process Improvement & Problem Solving

By using the book and the case studies, exciting teambuilding can result, starting with the first team meeting. The book explains both newly developed and conventional team tools. It assists in achieving effective, results-oriented discussions by explaining how team members can work together effectively by using the tools. The objective is to accelerate a team's and a company's process redesign and customer satisfaction efforts. There are over 20 tools, plus examples, pitfalls, tips, and forms to copy. The case study walks through a complete project.

This up-to-date handbook is written for all managers, supervisors, trainers, facilitators, and staff members who are working on any type of improvement of their business processes and on customer satisfaction. It applies to any type of company, including hotels, hospitals, manufacturing, government groups, educational institutions, telecommunications, and both small and large service companies. Power-Up Teams and Tools has 275 pages with over 100 illustrations. Two-color printing and four-color covers.