Service Intelligence: Improving Your Bottom Line With the

Service Intelligence: Improving Your Bottom Line With the Power of IT Service Management

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying

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To gain the full benefits of technologyâ€”and avoid the staggering costs of technology failureâ€”you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. Youâ€™ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping â€œcaptivityâ€ to either internal or external IT providers.
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Coverage includes

â€¢ Recognizing what excellent IT service looks like and assessing what youâ€™re getting now

â€¢ Selecting the best IT service providers and services for your needs

â€¢ Spotting and rectifying trouble with internal or external supplier relationships

â€¢ Making sure you donâ€™t pay for services you donâ€™t need

â€¢ Negotiating services, requirements, levels, price, quality, and delivery

â€¢ Leveraging ITSM practices without losing focus on the business

â€¢ Creating business-focused service reports and scorecards that focus on what matters most

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Country USA
Manufacturer Prentice Hall
Binding Hardcover
ItemPartNumber Illustrations
EANs 9780132692076
ReleaseDate 0000-00-00

Country	USA
Manufacturer	Prentice Hall
Binding	Hardcover
ItemPartNumber	Illustrations
EANs	9780132692076
ReleaseDate	0000-00-00

Service Intelligence: Improving Your Bottom Line With the Power of IT Service Management

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