Service Offerings and Agreements: A Guide for ITIL Exam

Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITILÂ® texts. This new edition reflects the current thinking from ITIL, in particular the greater emphasis on business relationship management, and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.
Country USA
Manufacturer BCS
Binding Paperback
UnitCount 1
EANs 9781780171920
ReleaseDate 0000-00-00

Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition