Service Productivity Management: Improving Service Performance

Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance â€• Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Country USA
Brand Springer
Manufacturer Springer
Binding Hardcover
ItemPartNumber 20854100
UnitCount 1
EANs 9780387332116
ReleaseDate 0000-00-00

Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)