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Computers & Technology

Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

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Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

"What services does the IT organization really deliver?

Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Itâ€™s all hereâ€”complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!

Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios.

â€œMany books talk about how to build a service catalogâ€”this book is a service catalog!â€

â€œWe really struggled to identify and pull our IT services together until we saw this materialâ€”it saved us months!â€

â€œWith this material, we can finally tell the business what IT actually delivers to them!â€

â€œA valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!â€

â€œOne can put together an entire IT service management operation just from the service descriptions in this book!â€"

Country	USA
Author	Randy A. Steinberg
Binding	Kindle Edition
EISBN	9781490720951
Format	Kindle eBook
IsAdultProduct
Label	Trafford
Manufacturer	Trafford
NumberOfPages	291
PublicationDate	2013-12-27
Publisher	Trafford
ReleaseDate	2013-12-27
Studio	Trafford

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