Restaurant Success by the Numbers, Second Edition: A Money-Guy's Guide to Opening the Next New Hot Spot
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
Restaurant Owners Uncorked: Twenty Owners Share Their Recipes for Success
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Letters to a Young Chef (Art of Mentoring)