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Quality Control & Management

Total Quality Management

TQM: Introduction to and Overview of Total Quality Management

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TQM: Introduction to and Overview of Total Quality Management

Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.

This concise introduction to and overview provides:
â€¢The primary elements of TQM
â€¢History
â€¢Guidelines for implementing, including common problems
â€¢A synopsis of Demingâ€™s 14 points, considered by many to be the primary basis for TQM
â€¢Benefits of TQM
â€¢TQMâ€™s impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma
â€¢Links to additional resources to learn more about TQM: books, standards, certifications, and articles

Perfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.

Country	USA
Author	ASQ Quality Press
Binding	Kindle Edition
EISBN	9780873898591
Format	Kindle eBook
IsAdultProduct
Label	ASQ Quality Press
Manufacturer	ASQ Quality Press
NumberOfPages	22
PublicationDate	2013-05-02
Publisher	ASQ Quality Press
ReleaseDate	2013-05-02
Studio	ASQ Quality Press

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