You Just Don't Understand: Women and Men in Conversation
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
The Argument Culture: Moving from Debate to Dialogue
Decisive: How to Make Better Choices in Life and Work
Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides)
The Design of Everyday Things: Revised and Expanded Edition
Emotional Design: Why We Love (or Hate) Everyday Things
HBR's 10 Must Reads on Communication (with featured article “The Necessary Art of Persuasion,” by Jay A. Conger)