Digital Transformation: Survive and Thrive in an Era of Mass Extinction
We are on the verge of a future just like that.
The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.
In these pages you'll learn about the companies that have used virtual agents to deliver a superior customer experience. You'll see how:
P.V. Kannan, the leader of the standout customer experience technology firm [24]7.ai, shares his expertise here on how and why virtual agent rollouts succeed-or fail. He explains how to architect key information systems, overcome corporate resistance and bad practices, and analyze customer journeys to make virtual agents maximally effective. You'll learn why selling through conversational commerce is especially challenging, smart speaker platforms are tantalizing but limited, and the best virtual agent systems work hand-in-hand with human support agents.
Virtual agents will usher in the biggest change in how companies interact with consumers since the web. They'll increase efficiency even as they improve customer experience. This is a technology shift you don't want to miss out on . . . and The Age of Intent is the best place to get smart about it.
Country | USA |
Brand | AMPLIFY |
Manufacturer | Amplify |
Binding | Hardcover |
ReleaseDate | 2019-05-28 |
UnitCount | 1 |
EANs | 9781643072401 |