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The Big Book of Customer Service Training Games (Big Book Series)

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The Big Book of Customer Service Training Games (Big Book Series)

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Country USA
Manufacturer McGraw Hill
Binding Kindle Edition
ReleaseDate 1998-09-22
Format Kindle eBook

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Over 600 Icebreakers & Games

Country	USA
Manufacturer	McGraw Hill
Binding	Kindle Edition
ReleaseDate	1998-09-22
Format	Kindle eBook