The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes

Tactics to zero in on the core questions for the CG CAHPS composites that will impact every survey and improve results
How to engage and partner with the patient in their care for a true Shared Care Plan to increase compliance and impact clinical outcomes
Manage patient expectations from the start of the visit through the follow up with test results
Best practices to help adjust and refine the steps you are already doing to maximize effectiveness

The CG CAHPS survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results. This enable patients to make informed decisions when choosing their healthcare providers. Now is the time to be preparing your physicians and practices to excel in the patient experience.