The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Guest Service in the Hospitality Industry

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Word of Mouth Marketing: How Smart Companies Get People Talking

Marketing for Hospitality and Tourism (7th Edition)

Hotel, Restaurant, and Travel Law, 7th Edition

The Passion Conversation: Understanding, Sparking, and Sustaining Word of Mouth Marketing

Inbound Marketing, Revised and Updated: Attract, Engage, and Delight Customers Online