The HCAHPS Handbook 2: Tactics to Improve Quality and the

The HCAHPS Handbook 2: Tactics to Improve Quality and the Patient Experience

Outpace and outperform the industry in patient experience improvement and the HCAHPS outcomes that reflect it. This revised and updated book explains how.

In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. Whatâ€™s more, they set themselves up for quick, sustainable improvements in outcomes connected to future value-based purchasing changes.

The revised and updated HCAHPS Handbookâ€”written by Lyn Ketelsen, RN, MBA; Karen Cook, RN; and Bekki Kennedyâ€”lays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the â€œhow-toâ€ focus that made the first edition a bestseller, while also providing fresh evidence and vital new content.

This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides: 1.A new section up front that functions as an HCAHPS primerâ€”great for helping set the right goals and getting people aligned and accountable
2.Vital information on the five new HCAHPS questions that became mandatory in January 2013
3.New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition composite
4.Fresh evidence straight from Studer Groupâ€™s National Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions
5.Insights on critical tweaks you can make to refine and perfect the tactics youâ€™re already using

The HCAHPS Handbook has quickly become an authoritative resource for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated version is a canâ€™t-miss resource for any organization seeking to maximize clinical quality and the patient experienceâ€¦while protecting the margin that keeps you living your mission.
Country USA
Manufacturer Fire Starter Publishing
Binding Kindle Edition
ReleaseDate 2014-12-05
Format Kindle eBook

Country	USA
Manufacturer	Fire Starter Publishing
Binding	Kindle Edition
ReleaseDate	2014-12-05
Format	Kindle eBook

The HCAHPS Handbook 2: Tactics to Improve Quality and the Patient Experience

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