The Patient Experience: A Guide to Creating A Meaningful Patient Experience in Every Healing Encounter

By tapping into new research and powerful stories from patients and caregivers, Perez weaves a compelling portrait of both the purpose and promise of modern medical care. Perez keeps his focus on the balance between consistently superior clinical performance and reliably purposeful interactions that bring meaning and healing to patient and caregiver alike. The Patient Experience teaches:
- The 3 acts of the patient experience.
- What is the one driving principle behind raising patient satisfaction?
- How to create moments of heartfelt, intentional hope communicated by word or deed
-The most important question to ask.