The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Essential Deming: Leadership Principles from the Father of Quality

Supersurvivors: The Surprising Link Between Suffering and Success

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Mastering Communication at Work: How to Lead, Manage, and Influence

Reagan Remembered