Emma Harte, the Woman of Substance, the founder of the legendary Harte's of Knightsbridge department store, had always said "To be on my team, you've got to be the best. And to be the best, you've got to have character". Her granddaughter Paula O'Neill, inheritor of the business, is clearly also inheritor of Emma's looks, personality and ability. But her grandmother's glittering empire is under threat. Paula will have to act with daring and courage to preserve it from unscrupulous enemies in order to allow Emma's dream to live on for the next generation. Set in London, Hong Kong, Australia and America, the story of an unorthodox and endlessly fascinating family continues, with an engrossing drama played out in the arena of the wealthy and privileged, underscored by a cut-throat world of jealousy and treachery.