At Ty.Hermenlisa, we are committed to ensuring that every customer is satisfied. Your full satisfaction can be achieved by the following care tips. First and foremost, always check the hair extensions before installation to find if any problem with the hair If you detect any problems, contact us immediately. If there are no problems with the hair within the first 2 weeks, it can be assumed that the hair is fine. If problems arise after 2 weeks, the problem does not lie in the hair or workmanship. But still feel free to contact us and we will try to help you resolve your situation Hair care tips: 1. Synthetic Braided Headband washing is not recommended. Synthetic hair should be washed as infrequently as possible 2. Carefully soak it with cold water (never hot water)& conditioner for 5 minutes 3. Add synthetic safe shampoo and wash gently, rinse the hair thoroughly, from top to bottom 4. Dab gently with a towel to remove excess water, do not squeeze, rub or twist 5. While still wet, spray with a leave in conditioner that is specifically formulated for synthetic hair 6. To dry, lay the synthetic hair flat on a towel at room temperature 7. No styling is necessary. Curls and waves will bounce back into position when completely dry 8. Hair dryer, curling irons and other thermal tools should not be used on synthetic fiber as the heat can melt the fiber. For heat resistant fiber, do not use a heating tool that exceeds 350 degrees Fahrenheit. Keep setting between 250-275 degrees Fahrenheit. Blow drying is also not recommended 9. It is not recommended that you perm, tint, bleach or cellophane the synthetic hair