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Call Center Management on Fast Foward: Succeeding in the New Era of Customer Relationships

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Call Center Management on Fast Foward: Succeeding in the New Era of Customer Relationships

Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center s evolving role in strategy, and much more!
Country USA
Author Brad Cleveland
Binding Paperback
EAN 9780985461119
Edition 3
ISBN 098546111X
Label ICMI
Manufacturer ICMI
NumberOfPages 510
PublicationDate 2012-05-08
Publisher ICMI
Studio ICMI
ReleaseDate 0000-00-00

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