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The Positive Coach Approach: Call Center Coaching for High Performance

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The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Country	USA
Binding	Paperback
Brand	Brand: AuthorHouse
EAN	9781425978389
Edition	English Language
Feature	Used Book in Good Condition
ISBN	142597838X
Label	AuthorHouse
Manufacturer	AuthorHouse
NumberOfItems	1
NumberOfPages	147
PublicationDate	2007-02-06
Publisher	AuthorHouse
Studio	AuthorHouse
ReleaseDate	0000-00-00

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