Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Time Management Magic: How To Get More Done Every Day And Move From Surviving To Thriving

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Career Magic: How To Stay On Track To Achieve A Stellar Career: How To Stay On Track To Achieve A Stellar Career And Survive And Thrive The Ups And Downs

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Disneyland): Success Strategies for Everyone (from Walt Disney and Disneyland)

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service