☰

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

Not Available / Digital Item

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

Providing great customer service in healthcare is an ongoing challenge.

This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups.

Customer Service has the concrete skills that can lead you and your team to significant progress.
Country USA
Binding Kindle Edition
ReleaseDate 2012-09-09
Format Kindle eBook

You might also like...

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Patients Come Second: Leading Change by Changing the Way You Lead

The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations: Lessons in Excellence from One of the World's ... Care Organizations VIDEO ENHANCED EBOOK

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books)

Workbook for Health Insurance Today - E-Book: A Practical Approach

Health Insurance Today - E-Book: A Practical Approach

Country	USA
Binding	Kindle Edition
ReleaseDate	2012-09-09
Format	Kindle eBook